Data Protection Policy

kb111's Privacy Policy

The security of your personal information is our top priority. This policy describes in detail how kb111 collects, uses, and keeps your information secure.

Last Updated: January 2026
Table of Contents

1 Introduction & Definitions

kb111 is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously and are committed to protecting their personal information.

This privacy policy ("Policy") describes how kb111 ("we", "our", "Platform") collects, processes, stores, and protects the personal information of you ("user", "you"). By using our website or services, you are considered to have accepted the terms of this policy.

This policy applies to all services, websites, and applications of kb111.

Key Definitions

  • Personal Information: Any information that is capable of identifying you directly or indirectly.
  • Processing: Any operation including collection, storage, use, modification, disclosure, or deletion of information.
  • Data Controller: kb111, the entity that determines the purpose and means of processing your information.
  • Consent: Your voluntary permission for the processing of information by accepting this policy.

2 What Information We Collect

We may collect various types of information when you create an account on kb111, use our services, and contact us.

2.1 Information You Provide Directly

  • Name, date of birth, and gender
  • Email address and mobile number
  • Residential address
  • National ID card or passport number (for identity verification)
  • Financial information — particularly details related to bKash, Nagad, Rocket, or bank transfers
  • Account login details (username and encrypted password)

2.2 Automatically Collected Information

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited, click patterns, and session duration
  • Referring website information
  • Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

  • Deposit and withdrawal history
  • Game play history and betting records
  • Information on participation in bonuses and promotional activities
We never store your full bank account number or card number. All financial transactions are conducted through secure, encrypted channels.

3 Purpose of Data Use

kb111 uses your information only for the following legitimate purposes. We never misuse your information without your permission.

3.1 Service Delivery & Operations

  • Account creation, verification, and maintenance
  • Processing financial transactions — via bKash, Nagad, Rocket, and bank transfers
  • Operating gaming services and recording game results
  • Managing the VIP program and bonus distribution

3.2 Security & Compliance

  • Fraud detection and prevention
  • Carrying out anti-money laundering (AML) processes
  • Verifying your identity
  • Ensuring responsible gaming

3.3 Delivering an Enhanced Experience

  • Providing personalised game recommendations
  • Presenting relevant promotions and offers
  • Improving platform performance
  • Maintaining customer service standards

3.4 Communication

  • Sending important account-related notifications
  • Providing transaction confirmation information
  • Sending promotional messages with your consent
  • Customer support via 24/7 live chat and email

4 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

  • Active account data: for as long as the account remains active and for the relevant period thereafter.
  • Financial transaction records: for the period required by legal obligations.
  • Customer service communications: for a reasonable period after the issue is resolved.
  • Cookie data: according to the set expiry of each cookie.
Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons.

5 Data Sharing & Disclosure

kb111 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for specific services such as payment processing, identity verification, technical infrastructure, and customer support. These parties may use your information only to carry out the designated tasks.

5.2 Legal Obligations

Information may be disclosed when required to comply with a court order, a reasonable request from law enforcement agencies, or applicable law.

5.3 Fraud Prevention

Information may be shared with relevant third parties to investigate fraudulent activity in order to ensure the security of the platform and protect other users.

We never sell or rent your information for marketing purposes. When information is shared with third parties, they are required to uphold the same standard of privacy protection.

6 Cookie Policy

Cookies and similar tracking technologies are used on the kb111 website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

  • Essential Cookies: Required for the core functioning of the site, such as maintaining login sessions.
  • Functionality Cookies: For remembering your preferences such as language and layout.
  • Analytical Cookies: For analysing site usage and making improvements.
  • Security Cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note that disabling certain cookies may disrupt site functionality and some services may not work properly.

7 Your Rights Over Your Information

You have the following rights regarding your personal information, and kb111 respects those rights:

  • Right of Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your information in certain circumstances.
  • Right to Restrict Processing: The right to request that processing be limited until a matter is resolved.
  • Right to Portability: The right to receive your information in a structured, machine-readable format.
  • Right to Object: The right to object to the processing of your information for specific purposes.
  • Right to Withdraw Consent: The right to withdraw consent at any time (this will not affect prior processing).
To exercise any of the above rights, email [email protected] or contact us via live chat. We will respond to your request as soon as possible.

8 Our Security Measures

kb111 applies industry-standard security measures to protect your personal and financial information.

  • SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
  • Access Controls: Only authorised personnel have access to specific personal information, and a record of every access is maintained.
  • Password Protection: Your password is stored using an advanced hashing method — it is never stored in plain text.
  • Regular Security Audits: Regular audits and penetration testing are conducted to identify security vulnerabilities in the platform.
  • Data Backups: Regular backups are maintained to prevent data loss.
No method on the internet is 100% secure. If you believe the security of your account or information has been compromised, notify our support team immediately.

9 Third-Party Links & Services

The kb111 platform may sometimes contain links to third-party websites or services. These third parties have their own privacy policies, and kb111 is not responsible for how they handle your information once you access them.

We have technical integrations with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers handle information according to their own privacy policies.

We recommend that you read the privacy policy of any third-party service before using it.

10 Protection of Minors

kb111's services are for people aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated data.

If parents believe their minor child has registered on kb111, please contact [email protected] immediately.

11 Policy Changes and Updates

kb111 reserves the right to update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

  • By displaying a prominent notice on the website
  • By sending a notification to your registered email address
  • By updating the "Last Updated" date at the top of the page

If you continue to use the service after changes are made, it will be assumed that you have accepted the updated policy. We recommend that you review this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the kb111 support team:

  • Email: [email protected]
  • Live Chat: Available 24/7
  • Language: Support is available in Bengali and English
After receiving any privacy-related request from you, we will try to respond as quickly as possible. Complex requests may take additional time, and we will keep you informed in such cases.